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About us

At Ealing Council we hope to provide the best information service we possibly can to support you and your family.

For this online directory and information website, we have compiled information to help you acccess a wide variety of local services, as well as advice to help you and your family make the most of out life in the borough. We have tried to make this as user-friendly an experience as possible, and will continue to develop this resource further, to make it the best it can be.

We welcome your feedback. Please email 

Below is information about how we use and store any personal information that is held with us. If you have any questions, please don't hesitate to get in touch.

How is my information gathered, used and stored?

Under the General Data Protection Regulations (GDPR) and Data Protection Bill 2018 an individual has the right to be informed about any data / information held about them.

This means that we have to provide a privacy notice that explains what data is gathered, why it is gathered and how it is stored and kept safe.

Ealing Council's Privacy Notice can be found on the Council website.

Ealing Council is the data controller for the personal data we collect. We are registered with the Information Commissioners Office and our registration number is Z5696801.

Personal information can be anything that identifies and relates to a living person. This can include information that when put together with other information can then identify a person. For example, this could be your name and contact details.

Registering on the site

As a user of our new Family Services Directory and Local Offer Online you have the option of registering on our site and creating a profile.

By creating a profile you give us a better idea of what services you are interested in and what services are of the most relevance to you. When you have a profile you are able to take advantage of our shortlist system, which works much like a shopping basket in that it allows you to save all your chosen services and information pages that you’d like to hold onto, print or share. With your own profile, your shortlist is saved for the next time you want to use the system. If you don’t register, you can still use the ‘shortlist’ function but your list will ‘clear’ once you close your internet browser and your selection will not be saved.

Creating a profile also means that if you need to access any services which have an application process - your details are already stored and you can easily complete these tasks.

Coming soon, this will mean you can quickly check eligibility for the two year old free childcare offer.

And if you have a child with special needs or a disability – you will be able to sign them up to the Disabled Children’s Register and new ‘care passport’ service.

To create a profile simply click ‘My Account’ on the top right of the screen and fill in your name and e-mail address. You will then receive a six digit code by e-mail which will be used to confirm your account.

You are welcome to use our new online services as a guest - this will not require you to input any information and you will not be required to log in. As a guest you will still be able to use all the services but no information including search results will be saved.

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