Accessibility statement for the online Ealing Families Directory website
This accessibility statement applies to Ealing Families Directory, Ealing Local Offer, and Ealing Safeguarding Children’s Partnership websites.
This website belongs to and is maintained by the Children & Families section of Ealing Council. We want as many people as possible to be able to use this website successfully including those with vision impairment and other difficulties. To support this, we’ve ensured that visitors can:
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- listen to most of the website using a screen reader
- alter the text size of all pages at the press of a button
- alter the colour scheme of the whole site at the press of a button
- Translate text on the website into a variety of languages via a Google Translate function.
We’ve also made the website text as simple as possible to understand, ensuring the use of plain English.
AbilityNet has advice on making your device easier to use if you have a disability.
Whilst most accessibility issues have been tackled well - we are aware that some parts of this website are not fully accessible i.e:
- you cannot modify the line height or spacing of text
- most older PDF documents are not fully accessible to screen reader software
- you cannot skip to the main content when using a screen reader
Feedback and contact information
If you need information on this website in a different format please email email@example.com. We’ll consider your request and get back to you as soon as possible.
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please let us know firstname.lastname@example.org.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone
Find out how to contact us here: https://www.ealingfamiliesdirectory.org.uk/kb5/ealing/directory/contact.page
Ealing Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Images, Video & Audio Content
- Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
Solution: We plan to add text alternatives for all images by January 2021. When we publish new content we’ll make sure our use of images meets accessibility standards.
- Some pages do not have properly formatted headings so people using a screen reader cannot fully understand the content of the page. This fails WCAG 2.1 success criterion 2.4.10 (section headings)
Solution: We plan to add section headings to all pages by January 2021. When we publish new content we’ll make sure our use of section headings meets accessibility standards.
Interactive Tools & Transactions
- On some of our forms, input errors are not automatically detected which may lead to incorrect forms being submitted. This fails WCAG 2.1 success criterion 3.3.1 (error identification).
Solution: We plan to fix these forms by January 2021. When we publish new forms, we’ll make sure input errors are automatically detected.
- There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option). This fails WCAG 2.1 success criterion 2.4.1 (bypass blocks)
Solution: We plan to fix this by January 2021.
- There’s no way to zoom in on a page whilst using a mobile device using one finger. This fails WCAG 2.1 success criterion 2.5.1 (pointer gestures.
Solution: We plan to fix this by January 2021
PDFs & Other Documents
- Some of our PDFs and other documents cannot be read by page readers and do not contain descriptions of images and charts. This fails WCAG 2.1 success criterions 2.4.10 (section headings) and 1.1.1 (non-text content).
Solution: We plan to fix all PDFs published after 23rd September 2018 by January 2021. When we publish new documents we’ll make sure these meet accessibility standards.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.
Solution: By January 2021, we plan to either fix these or ensure that accessible HTML pages replicate the information, leaving the downloadable documents available should anyone wish to access them in this way.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
Our accessibility roadmap shows how and when we plan to improve accessibility on this website.
This statement was prepared on 15th September 2020. It was last reviewed on 17th September 2020.
This website was last tested on 1st September 2020. The test was carried out by Ealing Council.
We used this approach to deciding on a sample of pages to test https://www.gov.uk/government/publications/doing-a-basic-accessibility-check-if-you-cant-do-a-detailed-one/doing-a-basic-accessibility-check-if-you-cant-do-a-detailed-one