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Updates to services and support for children, young people & families during COVID-19

Due to the Coronavirus (COVID-19) situation, there will be changes to services that you are interested in or are used to accessing.

We will update this page with changes to services as well as services offering support during this time. 

  • For information on council services such as housing, repairs etc. please visit the Ealing Council website. Find out more 
  • For information relating to services supporting children and young people with special educational needs and disabilities ,including specialist health services, please visit our SEND services and support during COVID-19

Please contact the relevant service below if you need assistance or support. If you are unable to find the information you need, please contact the Family Information Service at children@ealing.gov.uk or call 020 8825 5588. 

Children's Centres

Update June 2020

In response to government guidance on social distancing, activities within Ealing Children’s Centres have been adapted to be delivered virtually via the group chat app Zoom, which can be downloaded onto a phone or pc, free of charge.

You will be asked to accept our online code of conduct before accessing any of the activities. Once this is done you will be sent a pin number to log into the activity of your choice. Please see our Children Centres page where you will be able to locate your local centre, as well as access thier recent timetable with their activities on offer. 

Our Early childhood health services are still operating including some face to face appointments planned in advance. Early Start  health visiting and school nursing services have a 7 day week duty phone line offering advice   

You can now call the Health Visiting advice line for confidential telephone health advice. 

Tel: 020 8102 5888 or email CLCHT.ealingadminhub@nhs.net for confidential telephone health advice.

Phones open 9am-5pm, 7 days a week, Monday to Sunday (including bank holidays) 

The Health Visiting team can provide support on all aspects of child health,    development and parenting including:

  • Infant Feeding  / Introduction to Solids 
  • Management of Minor Illness 
  • Behaviour / Sleep

The School Nursing Team can offer health promotion advice on:

  • Allergies  / Bedwetting
  • Nutrition / Growth and Development  / Physical Activity
  • Behaviour / Relationships and more

If you are currently registered with our children’s centres, you may have received a keeping in touch call from one of our team or an email.   We will continue to stay in touch with you to keep you updated on how our services are operating and to offer ideas and support during the closure.   If you would like a keeping in touch call you can contact our Family Information Service on 0208825 5588 who will put you in contact with a children’s centre in your area.

We will be sharing important information and keeping you up-to-date with developments on our Family Information Service facebook page as well as tips and advice on how to stay well, keep active and keep your children busy during these difficult times.

Please follow our page and invite your friends and family to follow it. www.facebook.com/EalingFIS

The Family Information Service is available to answer questions, especially about childcare arrangements and supporting key / critical workers and to give advice and guidance wherever possible.

Please email children@ealing.gov.uk in the first instance or call 020 8825 5588 (Mon-Fri, 9am to 5pm).

Breastfeeding and Infant Feeding Support 

During the current Coronavirus outbreak, Ealing Children Centres are changing the way they offer breastfeeding and infant feeding support.

One-to-one clinics, online support and telephone support is available. Infant feeding support groups are not running at this time. 

To find out how to access support at this time, please visit Online Breastfeeding Support 

Get in touch with your nearest children centre

Children’s centre staff are still available to provide advice and where possible practical help if families are struggling with infant feeding, basic essentials for their children or needing some advice or information. Children centres remain open however if you are unable to get through to your nearest centre, you can contact the Ealing Family Information Service  who will ensure a member of staff from your nearest centre makes contact with you.  

Tel: 020 8825 5588 

Keep up to date with changes 

We will be sharing important information and keeping you up-to-date with developments on our Family Information Service facebook page as well as tips and advice on how to stay well, keep active and keep your children busy during these difficult times.

Please follow our page and invite your friends and family to follow it. www.facebook.com/EalingFIS

The Family Information Service is available to answer questions, especially about childcare arrangements and supporting key / critical workers and to give advice and guidance wherever possible.

Please email children@ealing.gov.uk in the first instance or call 020 8825 5588 (Mon-Fri, 9am to 5pm).

To find your nearest centre, just enter 'Children's Centre' and your postcode into the search facility at the top of this website.

All our children's centres are linked to from this page.

Health Services

Early Start Ealing- Health Visiting and School Nursing

You can now call the Health Visiting advice line for confidential telephone health advice. 

Tel: 020 8102 5888 or email CLCHT.ealingadminhub@nhs.net for confidential telephone health advice.

Phones open 9am-5pm, 7 days a week, Monday to Sunday (including bank holidays) 

The Health Visiting team can provide support on all aspects of child health,         development and parenting including:

  • Infant Feeding  / Introduction to Solids 
  • Management of Minor Illness 
  • Behaviour / Sleep

The School Nursing Team can offer health promotion advice on:

  • Allergies  / Bedwetting
  • Nutrition / Growth and Development  / Physical Activity
  • Behaviour / Relationships and more!

Do continue to follow Government advice on Covid-19:

https://www.gov.uk/coronavirus

Please refer to the online 111 tool if your child or anyone in your household shows symptoms

Find out more about Early Start Ealing


Speech and Language Therapy

The Ealing Speech and Language Therapy Team continue to accept referrals through the usual referral route.  All new referrals are assessed within 8 weeks of referral, although this is now via a telephone consultation. Referrals should be sent to wlm-tr.ealingpaedssltreferrals@nhs.net

For under 5's

  • Families are now able to access communication workshops online- for information please see 'events' or visit SLT Facebook page: www.facebook.com/SLTEaling
  • Therapy is provided via telephone/teletherapy and resources are being sent home to families

For school age children

  • For those children attending school , SLTs are starting to return to school where permitted
  • For those children at home  - telephone and teletherapy consultations continue
  • Training programme for parents/carers and schools are now online. Parents can book onto the courses by emailing ealingslt.training@nhs.net-  View the June 2020 programme

You can visit Ealing's SLT Facebook page to keep up to date with online sessions, communication tips, advice and resources: www.facebook.com/SLTEaling 

Advice Line 

The SLT team now have a new advice line for parents and practitioners open Monday to Friday 1pm - 4pm.

Call: 020 8825 8818 (We can call you with an interpreter if needed) 

Email: ealing.sltadvice@nhs.net 

You can call/email for advice on any area of your child’s (0 - 18 years) speech, language and communication including:

  • Ideas and activities to support your child at home with their attention and listening, understanding, talking, speech sounds and social skills
  • General queries about speech and language therapy

Visit the Speech and Language Therapy page to find out more about this service 

SEND Services

Please visit our  SEND services and support during COVID-19 page for a list of updates to services and support available during this time. 

Food Banks and Food Collection

There are a number of food banks and food distribution services in the London Borough of Ealing; as well as food bank collection points.

Some existed before the Coronavirus crisis, others are in development or have stepped up their services or extended their criteria to help more people at this time, and in particular, vulnerable members of the community and those suffering hardship.

Please visit our Food Banks,Food Banks, Food Distribution Services & Food Bank Collection page for an up to date list of available support. 

Free school meals

If your child normally receives free school meals, they will be offered vouchers to buy food at supermarkets (participating in the free school meal scheme), food packages or meals, to ensure they continue receiving this support even if they are not at school due to the coronavirus outbreak.

Find out more about the Free School Meals scheme.

Financial Support

The government has announced a range of measures to support people who are affected by COVID-19 including extensions to statutory sick pay (SSP).

If you are experiencing financial hardship, please visit our COVID-19 Financial support and advice page for information on services offering support during this time, as well as details on benefits such as universal credit. 

Employment and training support

Ealing Work West

Ealing Work West provide information on careers advice, recruitment guidance training courses and more.

Advisors are available to speak to via phone or email: 

To book an appointment you can contact the service via email CIAG@ealing.gov.uk or phone 020 8825 8486

Visit their website: https://ealingworkwest.com/ 

ELATT

ELATT are offering one to one employment Support for refugees and women from a BAME background . We can help you make a CV, job search, complete job applications and practise for interviews. Find out more 

ELATT are also offering free english classes to start in September 2020 – A combination of online classes and face-to-face activities. Find out more 

Other support 

The council’s adult learning service is providing online lessons throughout the summer – including some free courses available until July. 

Visit www.ealingadultlearning.org.uk

The Skills Toolkit is a new government website, which provides to free digital and numeracy courses. Visit theskillstoolkit.campaign.gov.uk

Jobhelp is a new website from Jobcentre Plus to help people looking for work. Visit jobhelp.dwp.gov.uk

The National Careers Service offers free and impartial information, advice and guidance to help you with your decisions about careers, courses and work. Use its career tools to explore careers, find out about your own skills, find a course or get advice about getting a job. Visit: nationalcareers.service.gov.uk

Parenting Programmes and Courses

Ealing Parenting Service are offering the Triple P Parenting Programme online for free to Ealing parents and carers, for children of all ages. This programme is usually offered through professional referals but Ealing has secured a number of free and open access spaces (on a first come first served basis) for Ealing families.

Ealing Parenting Service is also offering different themed workshops and courses online for parents wanting to better communicate with their children and support their development and wellbeing, deal with challenging behaviour and more.

Visit the Ealing Parenting Service page for more information and to access the Triple P online programme.


Parent Gym have developed a new 'parenting through uncertainty' Facebook page. The page offers online parenting support and a chance to share tips and stories with other parents. Join Parent Gym Facebook Group 

Parentgym have also developed some e-workouts, which are completely free and take only a few minutes to do on your phone, tablet or laptop, please visit https://parentgym.com/workouts/

To find out about all other parenting programmes in Ealing click here.

Support for Black Caribbean Families

The Black Caribbean Parents’ Forum (BCPF) steering group has been meeting since October 2019.  The group was established as part of the Ealing Learning Partnership’s (ELP) No Learner Left Behind Project (NLLB) -  which is a pilot project involving:

  • 14 educational settings in Ealing (from nurseries to high schools)
  • Parents of childern in local Ealing schools
  • Community organisations (Communities Empowerment Network (CEN) and Oshun Education Ltd)

The NLLB project aims to develop a shared understanding of the under achievement of Black Caribbean pupils in Ealing and develop a framework for action.

Support during COVID-19 

In response to the Coronavirus crisis the BCPF discussed how best to offer support to the Black Caribbean community. It was felt that collating information about how to access services that are providing help with essentials such as food, finances and mental health would be of benefit. 

Therefore,  the group worked with the Ealing Family Information Service to produce the document 'Coronavirus Support for Black Caribbean Families - June 2020' which contains information on the many services available to support families during the Coronavirus crisis, including services that are providing help with essentials such as food and finances.

View this resource 

 

Childcare for children of keyworkers and vulnerable children

Ealing’s Family Information Service (FIS) will be supporting parents whose jobs have been identified as being ‘Critical Workers’ and parents of vulnerable children; with information on which schools and childcare provisions remain open for their children to attend.

In the first instance please email children@ealing.gov.uk with your enquiry.
If you need to speak to someone please call 020 8825 5588 (Mon-Fri, 9am to 5pm)

The governments guidance on who is a critical worker can be found here:
https://www.gov.uk/government/publications/coronavirus-covid-19-maintaining-educational-provision/guidance-for-schools-colleges-and-local-authorities-on-maintaining-educational-provision

Vulnerable children are currently defined by the government as those who have a social worker and those with education, health and care (EHC) plans.

Children who have a social worker include children in need, children who have a child protection plan and those who are looked after by the local authority. 

The government have pledged to work with local authorities to help identify the children who most need support at this time. Full details on COVID-19 arrangements can be found here:

https://www.gov.uk/government/publications/closure-of-educational-settings-information-for-parents-and-carers/closure-of-educational-settings-information-for-parents-and-carers#critical-workers

To keep up with important information you can also follow the FIS facebook page www.facebook.com/EalingFIS  

Accessing holiday playschemes, after school clubs and other out of-school settings

On the 1st July government guidance was published  for parents and carers covering changes to after-school clubs, holiday clubs, tuition, community activities and other out-of-school settings for children and young people over the age of 5 during the coronavirus (COVID-19) outbreak: 

https://www.gov.uk/government/publications/guidance-for-parents-and-carers-of-children-attending-out-of-school-settings-during-the-coronavirus-covid-19-outbreak

If you are a parent/carer who would like to query whether your usual after school club, breakfast club or out of school care setting is currently open, please contact the setting directly.

If you would like to find a holiday playscheme operating during the summer holidays, please view the list below. We will continue to update this list with information on holiday playschemes that are open. 

Holiday Playscheme List- July 2020 

Support for families during the summer holidays

The Dormers Wells Opportunity Network (in conjunction with colleagues from the Ealing Family Information Service and the School Partnerships and Enrichment Team) has created the following document about some of the services available to support families, including providing help with essentials such as food and finances.

View this resource 

Emergency support (including help for Domestic Abuse)

Domestic Abuse

With government instructions to stay at home it is clearly going to be a very difficult time for those facing abuse from people in the same household.  

If you are in immediate danger, call 999 and ask for the police - the police will continue to respond to emergency calls. If you are in danger and unable to talk on the phone, call 999 and then press 55. This will transfer your call to the relevant police force who will assist you without you having to speak. 

You can contact the National Domestic Violence Helpline on 0808 2000 247 if you are a woman experiencing domestic abuse. You can talk confidentially to someone about your situation and to find out what your options are.

If you are a man experiencing domestic abuse you can contact the Men's Advice Line on 0808 801 0327 

Ealing Council is also continuing to offer full support through numerous services. You can view these via link below. You will be able to leave the page quickly if you need to. 

View a full list of these services

Victim Support

Victim Support help victims of crime, including domestic abuse.  If you’ve been affected by crime, victim support can give you the support you need to move forward . They offer a 24/7 Live chat and phone line service. Victim Support have also developed ‘ My Support Space’  a free and secure online platform containing interactive guides, tips and videos. My Support Space includes topics such as difficult emotions, coping strategies, trauma and sleep.  

Call Victim support’s support line: 08 08 16 89 111 (lines open 24/7)

Visit their website for live chat and access to ‘My support space’

Concerns about a child/young person

If you have any concerns about the safety of a  child /young person's , please contact Ealing Children’s Integrated Response service on 020 8825 8000 (option 1) or email ECIRS@ealing.gov.uk.

Concerns about a vulnerable adult

If you are elderly or vulnerable and are self-isolating, ask a trusted relative, friend or neighbour to assist you.

If you do not have a trusted relative, friend or neighbour, and are worried about how you will cope during self-isolation, call Ealing's social care customer contact centre on 020 8825 7170.

You can also visit www.ealingtogether.org to safely request help through a trusted referral route. 

 

Bereavement support

A number of organisations have set up specific support for families who have been affected by coronavirus.  To find out more about these services and access further resources please visit our Coronavirus (COVID-19 ) Bereavement resources and support page

Support from volunteer groups and local services

Ealing Together's Community Support Directory contains a list of volunteer groups and support services which are offering ranges of support including physical health and wellbeing, presciption pick up, groceries and cooked meals and more. 

Visit https://ealingtogether.org/directory/ 

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