Skip to main content

Updates to services and support for children, young people & families during COVID-19

Due to the Coronavirus (COVID-19) situation, there will be changes to services that you are interested in or are used to accessing.

We will update this page as we receive these changes. 

For information on council services such as housing, repairs etc. please visit the Ealing Council website. Find out more 

Please contact the relevant service below if you need assistance or support. If you are unable to find the information you need, please contact the Family Information Service at children@ealing.gov.uk or call 020 8825 5588. 

Children's Centres

Due to the advice on social distancing and staying at home, all children’s centre group activities have been put on hold. Some services such as seeing a midwife will still carry on, you will contacted by our health partners to advise if this will be face to face or by phone.

Therefore, most of our children’s centres centres (not all) will be operating with reduced staffing. Please call ahead to see if this applies to your centre.

We are looking at ways to support families remotely. Our plan is that over the next couple of weeks we aim to make contact either by phone or email with all families who were regularly attending children’s centre sessions just to say hello and see if we can give you any information or advice that can help.

Breastfeeding and Infant Feeding Support 

During the current Coronavirus outbreak, Ealing Children Centres are changing the way they offer breastfeeding and infant feeding support.

One-to-one clinics, online support and telephone support is available. Infant feeding support groups are not running at this time. 

To find out how to access support at this time, please visit Online Breastfeeding Support 

Keep up to date with changes 

We will be sharing important information and keeping you up-to-date with developments on our Family Information Service facebook page as well as tips and advice on how to stay well, keep active and keep your children busy during these difficult times.

Please follow our page and invite your friends and family to follow it. www.facebook.com/EalingFIS

The Family Information Service is available to answer questions, especially about childcare arrangements and supporting key / critical workers and to give advice and guidance wherever possible.

Please email children@ealing.gov.uk in the first instance or call 020 8825 5588 (Mon-Fri, 9am to 5pm).

To find your nearest centre, just enter 'Children's Centre' and your postcode into the search facility at the top of this website.

All our children's centres are linked to from this page.

Health Services

Early Start Ealing- Health Visiting and School Nursing

You can now call the Health Visiting advice line for confidential telephone health advice. 

Tel: 020 8102 5888 or email CLCHT.ealingadminhub@nhs.net for confidential telephone health advice.

Phones open 9am-5pm, 7 days a week, Monday to Sunday (including bank holidays) 

The Health Visiting team can provide support on all aspects of child health,         development and parenting including:

  • Infant Feeding  / Introduction to Solids 
  • Management of Minor Illness 
  • Behaviour / Sleep

The School Nursing Team can offer health promotion advice on:

  • Allergies  / Bedwetting
  • Nutrition / Growth and Development  / Physical Activity
  • Behaviour / Relationships and more!

Do continue to follow Government advice on Covid-19:

https://www.gov.uk/coronavirus

Please refer to the online 111 tool if your child or anyone in your household shows symptoms

Find out more about Early Start Ealing

Other Health Services

For updates on health services based at Carmelita House and on other sites, including support from therapists, paediatricians ,  CAMHS and health’s involvement in EHC needs assessments , please visit  Ealing Health Services update during COVID-19

Speech and Language Therapy

The Speech and Language team continue to host online workshops via zoom for parents, carers and practitioners. You can visit our events page to find out about upcoming dates, or follow the SLT team on their facebook page, for updates as well as daily tips. www.facebook.com/SLTEaling 

New Advice Line

The SLT team now have a new advice line for parents and practitioners open Monday to Friday 1pm - 4pm. Call:  020 8825 8818/ ealing.sltadvice@nhs.net 

You can call/email to discuss:

  • Concerns you have about your child or a child you are working with
  • General questions/queries about speech, language and communication needs/development
  • Activities and ideas to support your child at home

Find out more 

SEND Services

Health Services Update 

Please see Ealing Health Services Update COVID-19 

Ealing Short Breaks and respite services

For updates regarding Ealing's short breaks service, please see Ealing Council's updates to services for latest information.  Find out more 

SEN Transport

For children already receiving travel assistance:

If your child is already receiving travel assistance from the SEN Transport Team and are currently attending school ( because they are vulnerable, have an EHCP or have parent/s who are keyworkers) you will still be able to access travel assistance as usual.

If your child usually receives transport but has been given a confirmed place in another school temporarily due to recent events, please contact the SEN transport team to discuss these changes so arrangements can be made.  Contact can be made by the school or parents to :

SEN transport:

Tel: 020 8825 5544

Email sent-transport@ealing.gov.uk 

Mon-Fri 07:00 – 17:00.

New applications

The travel assessment team is running as usual and are processing all new and current applications as normal.

SEN Assessment team: 

Tel: 0208 825 8033

Special Educational Needs Assessment Service (SENAS) and EHCP update

The SENAS Team are now working from home and will still respond to queries via phone and email.

Schools/colleges, parents/carers and young people will still be able to request an EHC needs assessment by emailing ERSA@ealing.gov.uk.

Please refrain from sending any documentation via post during this time as this may get lost.

Given the national emergency and the constraints this is causing, responses to requests may take longer than usual.

EHC Plans:

On 30th April 2020 guidance was published which outlined temporary changes to Education, Health and Care Plans during the COVID-19 pandemic. Please see Education, Health and Care Plans for more information.

We are working on guidance for parents/carers in relation to updates to statutory assessments and EHCP’s during COVID-19. We will upload this onto the Local offer in due course. 

In the meantime, If you need any support or have any concerns about your child related to their EHCP, your allocated Education Health and Care Plan Co-ordinators are your first point of contact to provide you with advice and direct you to support available.

Please see below an up to date list of allocated EHCCo's and contact information. 

You may also contact SENAS if you have any general enquiries:

Tel: 020 8825 6910

Further Information

Wheelchair Service - AJM Healthcare 

Currently accepting referrals and requests for repairs. If when you refer there is any extra infomation such as seat dimensions or pictures you can safely share this would be helpful.  AJM are continuing to see clients at home and in clinic where necessary and undertaking repairs.

Tel: 0808 164 2040 

Contact Ealing 

Contact Ealing provides advice, information and support to families caring for children and young people aged 0-25, with any disability or additional need, regardless of diagnosis.

Contact Ealing are currently offering the following support lines to parents: 

Financial and Benefit advice (you can make an appointment for Benefit Advice, DLA etc):

Selina Eshun on 07395 913573
Tuesday, Wednesday & Thursday, 10am to 3pm

General advice (including advice in Punjabi), booking sessions and events:

Satvir Birk on 07884741654
Monday to Thursday, 10am to 2pm

Coronavirus advice and support line (for registered Contact families):

Brigitte Bistrick-Bryan on 07395 963888
Monday to Friday, 11am to 3pm

Contact Ealing will also be continuing their support and information sessions as online Zoom meetings, including their new Autism Support Group. You can email ealing@contact.org.uk for details of online appointments and events. 

Ealing Mencap

Ealing Mencap have launched LIFELINE, a help line offering support, guidance and someone to talk to during these confusing difficult times. 

Our team has been ensuring regular contact through companion calls with all our customers to check on their well being, and refer to services they might need. 

LIFELINE is available to anyone in Ealing with learning disabilities, Autism or physical disabilities, as well as their families/carers. 

Tel: 020 8566 9575 Mon - Fri 9 am - 5 pm

Visit www.ealingmencap.org.uk  for updates

Ealing I SAID

Ealing I SAID will continue to offer a support service however are now working remotely

Opening hours: 9am-5pm (Monday to Friday, all year)

Tel: 02039788989

All calls are answered by our caseworkers. If the lines are busy, please leave a message. For out of office hours, your call will be responded within 48 hours.

We continue to book parents/carers and young people for telephone appointments. However, if parents prefer, we also offer support on one-to-one basis on Microsoft Teams and Zoom applications via online video call. Zoom allows screen sharing as well, therefore caseworkers are able to share screen and go through paperwork, and professional reports etc together with parents/young people.

SEND advice surgeries: 

  • Each Monday from 10.30 am-12 pm  via online link on Zoom (delivered in English and Hindi, Punjabi, Urdu, Tigrinya, Bulgarian).
  • Tuesday from 10.30 am-12 pm  via online link on Zoom (delivered in English and Hindi, Punjabi, Urdu, Pashto, Tigrinya, Bulgarian).

Sessions on complex health and social care support:

  • Every Friday from 10.30 am - 12 pm via video link on Zoom . We can also discuss DLA and (PIP for young people with SEND)

New offer: Workshops and Training sessions in SEND Law, legislations, EHCP processes, annual reviews, exclusions, health needs and the SEND law, SEN support and many more delivered by Ealing I-SAID via Zoom link to parents/carers and professionals. 

Support online and via the helpline on Mondays and Tuesdays also available on Hindi, Punjabi, Urdu, Bulgarian and English.  On the rest of the days helpline support is provided in English. 

To participate and enquire regarding any of these sessions please  email our team at isaidealing@family-action.org.uk. 

Follow ISAID on Facebook for updates

Find out more about Ealing ISAID

Ealing Parent and Carer Forum

The EPCF will continue to act as a main point of communication between parents and Ealing services as well as the EPCF partner organisations. You can contact the Ealing Parent and Carer Forum if you have any issues or queries around your child’s education and support during this difficult time. 

Email:info@epcf.org.uk

Find out more about Ealing Parent and Carer Forum 

Parents of Ealing Self Help Training Scheme (P.E.S.T.S )

P.E.S.T.S offer support for parents and carers of children aged 0-5 with a disability, additional or complex need in Ealing.  Currently, P.E.S.T.S are offering: 

Outreach Telephone offering support where needed, a befriending and social contact service for parents and carers of children with disabilities, website and facebook information, and provide weekly online resources for children including recreational musical activities which will be sent out by link. You can get in touch on the details below

Contact details: Joy 0208 5719954, email: pests-ealing@hotmail.co.uk

Office opening hours: 9am to 3pm (Monday to Friday)

Natalie 07914 311298, email: pests-outreach@hotmail.co.uk

Outreach Support Line: 8am to 8pm Monday to Friday

Find out more about P.E.S.T.S

Food Banks and Food Collection

There are a number of food banks and food distribution services in the London Borough of Ealing; as well as food bank collection points.

Some existed before the Coronavirus crisis, others are in development or have stepped up their services or extended their criteria to help more people at this time, and in particular, vulnerable members of the community and those suffering hardship.

Please visit our Food Banks,Food Banks, Food Distribution Services & Food Bank Collection page for an up to date list of available support. 

Free school meals

If your child normally receives free school meals, they will be offered vouchers to buy food at supermarkets (participating in the free school meal scheme), food packages or meals, to ensure they continue receiving this support even if they are not at school due to the coronavirus outbreak.

Find out more about the Free School Meals scheme.

Financial Support

The government has announced a range of measures to support people who are affected by COVID-19 including extensions to statutory sick pay (SSP).

If you are experiencing financial hardship, please visit our COVID-19 Financial support and advice page for information on services offering support during this time, as well as details on benefits such as universal credit. 

Childcare for children of keyworkers and vulnerable children

Ealing’s Family Information Service (FIS) will be supporting parents whose jobs have been identified as being ‘Critical Workers’ and parents of vulnerable children; with information on which schools and childcare provisions remain open for their children to attend.

In the first instance please email children@ealing.gov.uk with your enquiry.
If you need to speak to someone please call 020 8825 5588 (Mon-Fri, 9am to 5pm)

The governments guidance on who is a critical worker can be found here:
https://www.gov.uk/government/publications/coronavirus-covid-19-maintaining-educational-provision/guidance-for-schools-colleges-and-local-authorities-on-maintaining-educational-provision

Vulnerable children are currently defined by the government as those who have a social worker and those with education, health and care (EHC) plans.

Children who have a social worker include children in need, children who have a child protection plan and those who are looked after by the local authority. 

The government have pledged to work with local authorities to help identify the children who most need support at this time. Full details on COVID-19 arrangements can be found here:

https://www.gov.uk/government/publications/closure-of-educational-settings-information-for-parents-and-carers/closure-of-educational-settings-information-for-parents-and-carers#critical-workers

To keep up with important information you can also follow the FIS facebook page www.facebook.com/EalingFIS  

Holiday playschemes for children of keyworkers

The government has advised that where possible children should remain at home. We are aware that this may not always be possible for children whose parents have been identified as key workers.

Ealing Play Service are running a holiday playscheme during the Easter holiday for children aged 5-12years at three locations: 

Dormers Hub, Longridge Road, Southall, UB1 3JH

Acton Park Children’s Centre, East Acton Lane, Acton, W3 7LJ

Limetrees Children’s Centre, Thorndyke Ave, Northolt, UB5 5LA

This is a childcare service for children ages 5-12, offering a safe and secure environment where children can have fun, be creative and enjoy different activities.


Starts Monday 6th April – Friday 17th April 2020 9 am to 6pm daily (part days may be an option)
(Excluding Good Friday and Easter Monday Bank Holidays and Weekends)


Spaces are allocated on a first come first served basis. Priority will be given to children of Key Workers (proof of key worker status is required). Children should bring with them a packed lunch. You must complete an application form and receive confirmation of your child’s place before attending.

To make enquiries or to book:
020 8825 8205 or email playservice@ealing.gov.uk

Emergency support (including help for Domestic Abuse)

Domestic Abuse

With government instructions to stay at home it is clearly going to be a very difficult time for those facing abuse from people in the same household.  

If you are in immediate danger, call 999 and ask for the police - the police will continue to respond to emergency calls. If you are in danger and unable to talk on the phone, call 999 and then press 55. This will transfer your call to the relevant police force who will assist you without you having to speak. 

You can contact the National Domestic Violence Helpline on 0808 2000 247 if you are a woman experiencing domestic abuse. You can talk confidentially to someone about your situation and to find out what your options are.

If you are a man experiencing domestic abuse you can contact the Men's Advice Line on 0808 801 0327 

Ealing Council is also continuing to offer full support through numerous services. You can view these via link below. You will be able to leave the page quickly if you need to. 

View a full list of these services

Victim Support

Victim Support help victims of crime, including domestic abuse.  If you’ve been affected by crime, victim support can give you the support you need to move forward . They offer a 24/7 Live chat and phone line service. Victim Support have also developed ‘ My Support Space’  a free and secure online platform containing interactive guides, tips and videos. My Support Space includes topics such as difficult emotions, coping strategies, trauma and sleep.  

Call Victim support’s support line: 08 08 16 89 111 (lines open 24/7)

Visit their website for live chat and access to ‘My support space’

Concerns about a child/young person

If you have any concerns about the safety of a  child /young person's , please contact Ealing Children’s Integrated Response service on 020 8825 8000 (option 1) or email ECIRS@ealing.gov.uk.

Concerns about a vulnerable adult

If you are elderly or vulnerable and are self-isolating, ask a trusted relative, friend or neighbour to assist you.

If you do not have a trusted relative, friend or neighbour, and are worried about how you will cope during self-isolation, call Ealing's social care customer contact centre on 020 8825 7170.

You can also visit www.ealingtogether.org to safely request help through a trusted referral route. 

 

Bereavement support

A number of organisations have set up specific support for families who have been affected by coronavirus.  To find out more about these services and access further resources please visit our Coronavirus (COVID-19 ) Bereavement resources and support page

Back to top