Ealing Children’s Integrated Response Service (ECIRS) has been created to make it easier for children and families to get the help they need from professionals and others working within the borough.
It is the single point of contact to make referrals into children’s services where there is a need for support, or where there are specific concerns about the welfare of a child or young person. It is also the contact for families wishing to self-refer to SAFE 0-18.
ECIRS is a multi-agency team made up of social workers, police, health professionals and others. Therefore, by referring to the team, you are consenting to relevant information being shared between these agencies unless otherwise stated.
If you are concerned about a child or young person’s welfare or safety call the service on (020) 8825 8000.
When should I call the team?
There are many situations where you may find it useful to call us whether you are a parent, member of the public or in a profession working with the family.
For example if you are:
• concerned that a child or young person may be at risk of harm
• worried about a child’s behaviour, social and emotional wellbeing or want some parenting support
• wanting information or advice about difficult parenting issues such as drug and alcohol use or mental health issues
• experiencing verbal or physical abuse from a partner or family member
What happens when I call?
You will be put through to a member of the team to discuss your concerns. You may be given information and support or:
• We may work with you for a short time in order to ensure that we can direct you to other services to meet your needs
• We may refer you onto other services in order to ensure you receive the support that you need
• If we are concerned that a child or young person is at risk of immediate harm, we will speak to a social worker to make sure that immediate action is taken