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Coronavirus (COVID-19) - Latest information

To find the latest health information on coronavirus please visit the NHS website 

Symptoms of coronavirus

The symptoms of coronavirus are:

  • high temperature
  • new,continuous cough
  • loss or change to your sense of smell or taste

For more information visit NHS Choices

What to do if you need medical help

If you have any of the main symptoms of coronavirus:

  1. Stay at home (self-isolate) – do not leave your home or have visitors. Anyone you live with, and anyone in your support bubble, must also self-isolate.
  2. Get a test – get a test to check if you have coronavirus as soon as possible. Anyone you live with, and anyone in your support bubble, should also get a test if they have symptoms. You can request a test on the NHS website. 

If you are worried about your symptoms or are not sure what to do, you can Use the NHS 111 online coronavirus service, or call 111. Call 111 if you cannot get help online. Do not go to places like a GP surgery, hospital or pharmacy.   

Get advice from NHS 111 if you're worried about your child or not sure what to do.

For more information visit the NHS website

If you need help or advice not related to coronavirus:

  • For help from a GP – use your GP surgery's website, use an online service or app, or call the surgery.
  • For urgent medical help – use the NHS 111 online service, or call 111 if you're unable to get help online.
  • For life-threatening emergencies – call 999 for an ambulance.

Read more advice about getting medical help at home.

When your child is ill or injured it is very difficult to decide if/when to call your child’s GP, NHS 111 or go the Accident and Emergency Department (A&E). During the current situation and while the government is asking everyone to stay at home, it can be confusing to know what to do. 

You can read the NHS Parent's Guide - COVID-19 for guidance. 

The Royal College of Paediatrics and Child Health have also produced further guidance for parents/carers on what to do what to do when your child is unwell or injured during this time- View this resource

Department for Education Coronavirus helpline

The DfE have launched  a new helpline to answer questions about COVID-19 related to education. Staff, parents and young people can contact the helpline as follows:

Phone: 0800 046 8687

Email: DfE.coronavirushelpline@education.gov.uk

Opening hours: 8am to 6pm (Monday to Friday)

No school should close in response to a suspected (or confirmed) COVID-19 case unless advised to do so by Public Health England.

Please see below for most recent updates.

Educational Settings Updates

The information below has been organised to show the most recent update first.

Children and young people to return to school full time in Autumn Term-July Update 

It is the government’s plan that all children and young people, in all year groups, will return to school and college full time from the beginning of the autumn term.

Your child's school or college will  provide more information on what this means and what measures they will have put in place. 

You can read Councillor Julian Bell and Councillor Yvonne Johnson's letter to parents and carers, alongside the flowchart on when your child should attend school for more information.  

For parents/carers of children with an EHC Plan, please read Councillor Julian Bell and Councillor Yvonne Johnson's letter for parents/carers of children with an EHC Plan. 

Link to government guidance: What parents and carers need to know about early years providers, schools and colleges in the autumn term 

This information is to date as of 10th July 


COVID-19 Update for parents on school openings - June 

The Government is slowly easing lockdown and expects children who are a 'priority', in Reception, Year 1 or Year 6 to be in school. We understand however that many parents are worried about coronavirus. The Ealing Learning Partnership have produced an update for parents which includes the steps schools are taking to assess and reduce risk as they welcome back more children.

View COVID-19 Update 

This information is up to date as of 15 June 2020. 


Update : reopening of schools and other educational settings 

From 1 June, at the earliest, primary schools in England may be able to welcome back children in key transition years – nursery, reception, year 1 and year 6.

Secondary schools, sixth forms and colleges will also be able to provide some face-to-face support with young people in year 10 and year 12 to help them prepare for exams next year.

You can access more information on the opening of schools and educational settings to more pupils from 1 June for parents and carers 


The government has announced that from Monday (23 March 2020) UK schools will close until further notice as part of ongoing measures to slow the spread of the coronavirus.

There will be spaces made available where possible for the children of key workers and vulnerable children to remain in school.  Vulnerable children include children who are supported by social care, those with safeguarding and welfare needs, including child in need plans, on child protection plans, ‘looked after’ children, young carers, disabled children and those with education, health and care (EHC) plans.

Read our guidance below on accessing school and childcare arrangements for further information. 

COVID-19 School & Childcare Arrangements Information for Critical Workers and Vulnerable Children

Ealing’s Family Information Service (FIS) will be supporting parents whose jobs have been identified as being ‘Critical Workers’ and parents of vulnerable children; with information on which schools and childcare provisions remain open for their children to attend.

In the first instance please email children@ealing.gov.uk with your enquiry.
If you need to speak to someone please call 020 8825 5588 (Mon-Fri, 9am to 5pm)

The governments guidance on who is a critical worker can be found here:
https://www.gov.uk/government/publications/coronavirus-covid-19-maintaining-educational-provision/guidance-for-schools-colleges-and-local-authorities-on-maintaining-educational-provision

Vulnerable children are currently defined by the government as those who have a social worker and those with education, health and care (EHC) plans.

Children who have a social worker include children in need, children who have a child protection plan and those who are looked after by the local authority.

The government have pledged to work with local authorities to help identify the children who most need support at this time. Full details on COVID-19 arrangements can be found here:

https://www.gov.uk/government/publications/closure-of-educational-settings-information-for-parents-and-carers/closure-of-educational-settings-information-for-parents-and-carers#critical-workers

To keep up with important information you can also follow the FIS facebook page www.facebook.com/EalingFIS  

Accessing holiday playschemes, after school clubs and other out of-school settings

On the 1st July government guidance was published  for parents and carers covering changes to after-school clubs, holiday clubs, tuition, community activities and other out-of-school settings for children and young people over the age of 5 during the coronavirus (COVID-19) outbreak: 

https://www.gov.uk/government/publications/guidance-for-parents-and-carers-of-children-attending-out-of-school-settings-during-the-coronavirus-covid-19-outbreak

If you are a parent/carer who would like to query whether your usual after school club, breakfast club or out of school care setting is currently open, please contact the setting directly.

If you would like to find a holiday playscheme operating during the summer holidays, please view the list below. We will continue to update this list with information on holiday playschemes that are open. 

Holiday Playscheme List- July 2020 

Online Free Summer School

The Zhaniye Foundation will be providing a wide range of subjects to students of Nursery, Reception, Primary and Secondary School Age over a 6 week time frame (Age 3-18) to supplement some education lost due to the Covid-19 Lockdown, with Core Subjects such as English, Maths, Science, History, Geograph and more, as well as Creative Topics like Art, Drama and Music as well as wellbeing sessions! Including early years and GCSE to A Level.

To find out how to book, please visit  www.znaniyefoundation.co.uk/events-1/ealing-borough-free-online-summer-school

For more information please call 07415939494 or email: contact@znaniyefoundation.co.uk 

Resources for parents/carers

We have compiled some resources which you may find useful, including how you can speak to children about coronavirus , educational activities and more. Visit our Coronavirus- useful resources page. 

Updates to services and support during COVID-19

We have compiled all the information we've received about changes to services for children, young people and families during the COVID-19 situation. Visit our Updates to services and support during COVID-19 page.

Food Banks, Food Distribution Services & Food Bank Collections

We have compiled all the information we have on local food banks and food collections points. Visit the Food Banks, Food Distribution Services & Food Bank Collections page for more infomation.

Where to find latest information

Gov.uk Updates on COVID-19:

https://www.gov.uk/coronavirus

NHS Updates on COVID-19 including symptoms, self isolation,  testing and tracing: 

https://www.nhs.uk/conditions/coronavirus-covid-19/

Guidance on shielding and protecting people who are clinically extremely vulnerable from COVID-19: 

https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19

Staying Alert and Safe (Social Distancing) Guidance 

https://www.gov.uk/government/publications/staying-alert-and-safe-social-distancing/staying-alert-and-safe-social-distancing

Travel advice for those travelling and living overseas:

https://www.gov.uk/guidance/travel-advice-novel-coronavirus

Education and Childcare- Guidance for teachers, school leaders, carers, parents and students 

https://www.gov.uk/coronavirus/education-and-childcare

What parents and carers need to know about schools, colleges and other education settings during the coronavirus outbreak

https://www.gov.uk/government/publications/closure-of-educational-settings-information-for-parents-and-carers/closure-of-educational-settings-information-for-parents-and-carers

Guidance on schools, colleges and local authorities on maintaining educational provision

https://www.gov.uk/government/publications/coronavirus-covid-19-maintaining-educational-provision/guidance-for-schools-colleges-and-local-authorities-on-maintaining-educational-provision  

Guidance for further education and skills providers on maintaining provision 

https://www.gov.uk/government/publications/coronavirus-covid-19-maintaining-further-education-provision/maintaining-education-and-skills-training-provision-further-education-providers

Guidance for parents and carers covering changes to after-school clubs, holiday clubs, tuition, community activities and other out-of-school settings for children and young people over the age of 5 during the coronavirus (COVID-19) outbreak.

https://www.gov.uk/government/publications/guidance-for-parents-and-carers-of-children-attending-out-of-school-settings-during-the-coronavirus-covid-19-outbreak

Face coverings: when to wear one and how to make your own

https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own

Information in other languages

All pages on this directory can be accessed in other languages using the Google Translate option on the top right hand side of this page (this does not include any downloadable attachments).

Doctors of the World have produced information on Coronavirus (COVID-19) advice for patients in 60 languages, which were produced in partnership with the British Red Cross. 

COVID-19 Infographics-  infographics to help summarise key points about COVID-19 in a variety of languages to get the right information in an easy to understand format. Languages availableinclude Punjabi,Somali, Arabic, Polish and more. 

You may also find the information you are looking for on the Ealing Council website, also available in multiple languages 

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